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Frequently Asked Questions
Table of contents
General Questions
What products do you offer?
We have a range of product solutions including Alluva Opening Roof Systems and related Accessories, Garage Doors, Decking, and Privacy Screens along with custom design and installation services. Our Opening Roof Systems are available is DIY installation kits delivered Australia-wide.
How can I get a quote?
You can request a quote by contacting us through our online form, email, or phone. We’ll get back to you promptly with the details.
Are you fully insured and licenced?
We are a licensed builder with no restrictions. We have the qualifications and experience to manage, co-ordinate and supervise all stages of residential work and in some cases commercial building work. Fully insured, including HBCF, and meet all NSW building license requirements.
Which geographical areas do you service?
We deliver custom made to order Alluva Opening Roof System DIY installation kits Australia-wide. We offer complete design and installation services within Greater Sydney, Northern Beaches, Illawarra, Southern Highlands, and Lower Blue Mountains.
What things should I consider before purchasing an opening roof system?
Not all opening roof systems are the same! Designing and installing an opening roof isn’t something to be taken lightly. It’s a long term investment that can add substantial value into your asset. The main things to consider when comparing your options are:
- Materials and build quality
- Maintenance and ease of use
- Australian warranty and technical support
- Professional design, consultation and planning of the installation
Product Information
What materials are your products made of?
Our products are made of high-quality materials, such as durable aluminium for longevity and performance.
Can I customise my order?
Yes, we offer various customisation options to fit your specific needs and preferences.
Is the Alluva Opening Roof System suitable for small or large areas?
Both. Large areas can be divided into sections, all controlled with a single controller.
Will the Alluva Opening Roof System rust?
NEVER! Our product is made of aluminium and will not rust.
My building is not a typical construction – would the Alluva Opening Roof System louvres still work?
Yes. In most cases, the louvres will still operate properly. The Alluva Opening Roof is a flexible system – see our project gallery for our past projects.
What are the advantages of an Alluva Opening Roof System?
There are many advantages. Our system helps control wind, light and glare; it shades the building without blocking out light into adjoining rooms; the louvres provide ventilation – great on hot days; it keeps the building cooler in summer and warmer in winter thus conserving energy cost; it enhances outdoor experiences; it offers louvre positioning options that can be positioned for optimal light manipulation; it increases the investment value of your property.
What colours can I choose from for my opening roof?
You can choose from over 100 powder coated finish colours and an anodised finish where required. For best aesthetic effect we recommend that the louvres be finished in a colour similar to the eaves. Supporting material (i.e. beams and posts) can also be manufactured to suit.
What is a powder coated finish?
Powder coating is tougher than conventional paint. It’s a special process of applying dry-powder paint electrostatically, then curing the surface to create a hard finish. This finish is typically used for modern aluminium windows, doors and pool fencing.
What is an anodised finish?
Anodising is a treatment process used to toughen metal parts and is available in clear or coloured finishes. In our experience, an aluminium powder coated finish is the most elegant and consistent finish.
What’s the maximum area that your roof system can cover?
Unlimited. The Alluva System has been designed to be completely flexible so it can be customised to cover a small patio to a football ground, and more.
Will the Alluva Opening Roof make my rooms dark when closed?
The benefit of the system is that you can leave the roof open. In times of rain the roof can remain partially open to allow light to come in.
Installation & DIY Kits
Do you provide installation services?
Yes, we offer professional installation services for all our products in the Greater Sydney, Northern Beaches, Lower Blue Mountains, Illawarra, and Southern Highlands areas.
Can I install the products myself?
Absolutely! We provide made-to-order DIY kits with detailed instructions for builders and experienced DIY home owners.
Can you arrange the council application, if this is required?
Yes. In fact, we prefer to take care of this for you to ensure that the whole process goes smoothly from start to finish.
How long will it take to install?
It generally takes around 8-10 weeks from when we receive your deposit so we can check measure your area as well as ordering the material required for your opening roof.
Repairs & Maintenance
How do I request repairs or maintenance?
You can request assistance through our support request form or by calling us.
Do you provide ongoing service and maintenance?
Yes. We have a dedicated service technician who knows our product intimately to resolve any issues you may have in the future. We are proud to say that we can service the first opening roof systems we built more than 35 years ago.
What maintenance is required for your products?
Regular cleaning and inspection are recommended to keep your products in optimal condition. Refer to our documentation for detailed maintenance guides.
Order & Delivery
How long does it take to receive my order?
Delivery times vary depending on the product and customisation. We’ll provide an estimated timeline when you place your order.
Do you offer international shipping?
Currently, we serve Australia-wide. Contact us for specific delivery options.
Warranty & Support
What is your warranty policy?
We offer a comprehensive warranty on all our products. Details can be found in the warranty documentation.
How can I contact support?
You can reach our support team via phone, email, or through the contact form on our website.