FAQ & Pre-Purchase Checklist

People often have questions before building a new pergola, awning, or alfresco area - especially when it comes to considering which type of roof is most suitable for your needs. Continue reading to learn about our products, installation methods, customer service, warranties, and more. This page also includes a pre-installation checklist so you can be confident choosing the right builder for your new pergola, awning, patio cover, or alfresco area roof. (02) 8708 1500Send an Email

Frequently Asked Questions

Will it rust?
NEVER! Our product is made out of aluminium and will not rust.
What are the advantages of an Eclipse Opening Roof system?

There are many advantages. Our system helps control wind, light and glare; it shades the building without blocking out light into adjoining rooms; the louvres provide ventilation – great on hot days; it keeps the building cooler in summer and warmer in winter thus conserving energy cost; it enhances outdoor experiences; it offers louvre positioning options that can be positioned for optimal light manipulation; it increases the investment value of your property.

What is a powder coated finish?

Powder coating is tougher than conventional paint. It’s a special process of applying dry-powder paint electrostatically, then curing the surface to create a hard finish. This finish is typically used for modern aluminium windows, doors and pool fencing.

What colours can I choose from for my opening roof?

You can choose from over 60 powder coated finish colours and an anodised finish where required. For best aesthetic effect we recommend that the louvres be finished in a colour similar to the eaves which. Supporting material (i.e. beams and posts) can also be manufactured to suit.

Can you arrange the council application, if this is required?
Yes. In fact, we prefer to take care of this for you to ensure that the whole process goes smoothly from start to finish.
Are you fully insured and licenced?
Yes, you can have complete peace of mind in choosing us. Home Under NSW law, Owner Warranty insurance is mandatory for projects over $20k. We are a licenced provider and comply with these regulations.
Do you provide ongoing service and maintenance?
Yes. We have a dedicated service technician who knows our product intimately to resolve any issues you may have in the future. We are proud to say that we can service the first opening roof systems we built more than 25 years ago.
Is the Eclipse Opening Roof suitable for small or large areas?

Both. Large areas can be divided into sections, all controlled with a single controller.

We have an odd-shaped area, can you put louvres on an angle?
We can work with any angle. Our Design Consultants will consider the angle and our product specification when designing your opening roof system.
My building is not a typical construction - would the louvres still work?

Yes. In most cases, the louvres will still operate properly. The Eclipse Opening Roof is a flexible system – see our project gallery for our past projects.

What's the maximum area that your roof system can cover?

Unlimited. The Eclipse System has been designed to be completely flexible so it can be customised to cover a small patio to a football ground, and more.

Will the Eclipse Opening Roof make my rooms dark when closed?

The benefit of the system is that you can leave the roof open. In times of rain the roof can remain partially open to allow light to come in.

How long will it take to install?
It generally takes around 8-10 weeks from when we receive your deposit so we can check measure your area as well as ordering the material required for your opening roof.
I want to built it myself - can you supply the materials?

Yes. We provide custom DIY kits with full instructions.

Pre-Purchase Checklist

Opening roof near harbour

Things to consider before you buy an opening roof

Not all opening roof systems are the same!

Designing and installing an opening roof isn’t something to be taken lightly. It’s a long term investment that can add substantial value into your asset. The main things to consider when comparing your options:

  • Materials and build quality
  • Maintenance and ease of use
  • Australian warranty and technical support
  • Professional design, consultation and planning of the installation
  • Qualified and insured installers

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Australian Owned

Founded in Sydney since 1987

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Best Installers

Installers are expertly trained in opening roof systems

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Builders Warranty

HBCF Insured

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Aluminium Construction

Guranteed never to rust

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Warranty on parts & Coatings

Range of options available

Opening roof near pool area

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Our Vision

Achieving the pinnacle of high quality, custom designed opening roof systems

Through the passion and dedication of our management team and staff, Opening Roof Specialists will be around for generations to come. Our business is based on trust and the positive outcome of each project we complete.

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Darren Gaunt
September 9, 2021

Great to be able to purchase an Australian design / manufactured product. The process from start to finish was a breeze. Jason spent many hours with multiple designs to work within our budget and outdoor area. There was no pressure at anytime to purchase . The product is first class. We’re so happy with our opening roof and love having multiple options in all weather conditions . Can’t wait until summer . The whole team at opening roof specialist should be proud of the product and service they provide . DG YG

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Fay Ford
recommends
August 19, 2021

Installed with no mess, on budget and time, good communication and overall, friendly, professional company to deal with. One minor problem dealt with and solved immediately next day. Very happy.

Christine
July 14, 2021

I do love my opening roof system. Although it's only a small one, it makes an enormous difference.

Lyn
July 2, 2021

It is a stunning structure, and the lighting is just fantastic for our surroundings. We have had a 100% increase in use of the space even now in winter as it is cosy and inviting at night and during the day. We just love it.

David
June 11, 2021

Really happy with the product and all aspects of the process from design to installation... great job.

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Faisal Khan
June 7, 2021

Excellent service

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Leonie Hall
May 21, 2021

A great company providing a quality product. Very impressed with our new opening roof.

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Peter Mulhall
May 19, 2021

We were delighted with every aspect of the construction of our new Eclipse opening roof. It is beautiful, functional and good value. The sales, production manager, the office staff and the installer, Dean, were great to deal with. Everything happened exactly as they promised. I highly recommend Opening Roof Specialists without reservation. It is unusual to deal with the company that has an excellent product, understands customer service and does exactly what they say they will do.

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Susan Cox
recommends
March 18, 2021

Very pleased with our new opening pergola. Quality product and workmanship.

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Annette Lehane
March 5, 2021

Great service. Fixed our problem effeciently

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paul
March 4, 2021

we engaged opening roof specialists to supply & install a pergola at our home in Barden Ridge , it has worked perfectly & only now required maintenance in which Greg had it fully functional & as good as new . regards Paul & Annette

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maureen wheeler
February 18, 2021

I have recently had the pleasure of dealing with Jason, Lance, Mark and the team at Opening Roof Specialists. They installed an Opening Roof on my 8th Floor apartment and it is sensational and has improved our outdoor living 100%. Thanks again team🎖🎖

Nicole
December 18, 2020

Very happy with my new opening roof.  Communication has been exceptional, office staff lovely, installers were professional and lovely.  Couldn't be happier.  Highly recommended

Brenda
December 18, 2020

Having the roof installed is really the best Christmas present ever! A big thank you to the Installers for showing up promptly at 7am every morning, to Grant for sending me the good news that we were getting our roof before Christmas and to Matt for convincing me that your product was the best on the market.

Tracy
December 13, 2020

Please let the whole team from Jason to Lance, Grant and Mark know that I am very happy with the install.

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Nicole Hart
recommends
December 7, 2020

Very happy with my new Opening Roof. Communication has been exceptional, office staff lovely, installers were professional and lovely. Couldn’t be happier. Highly recommended

Sue
December 3, 2020

Jason dropped past a couple of days ago with a lovely 'thank you' gift.  How very thoughtful and totally unexpected!  We are very happy with our opening roof, the job itself and the finished effect and will gladly recommend to friends.  Particular thanks to Jason, Lance and to Glen.

Antony
November 27, 2020

I'm very happy with the opening roof.  The entire process with ORS has been great.

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Sue Richards
November 26, 2020

From start to finish, a very professional job. During the process they took time to discuss various options, to ensure the best outcome. The installer, Glen, was particularly fastidious, and a really nice guy to boot! We are super happy with the job and would highly recommend Opening Roof Specialists.

Nicole
September 17, 2020

It's refreshing to deal with a company that puts the customer first.  Everyone from the team in the office to the guys on-site, were fantastic to deal with.  The quality of work was excellent and they took time to discuss our options throughout the installation to ensure we had a space that was perfect for us.

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Nicole Burrows
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September 16, 2020

It's refreshing to deal with a company that puts the customer first. Everyone, from the team in the office to the guys on-site, were fantastic to deal with. The quality of work was excellent and they took time to discuss our options throughout the installation to ensure we had a space that was perfect for us. We were extremely happy with Opening Roof Specialists and would definitely recommend them to anyone considering this product.

Andy
August 15, 2020

I would like to say a big thank you to you, Jason and Mark for the wonderful and amazing job you guys have done for my roof.  My girls are loving it and surely will enjoy the outdoor area more often than usual.

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Lisa Fanning
August 14, 2020
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Aaron Oswald
August 12, 2020

Professional company. Great products.

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Richard Thomas
recommends
June 19, 2020

I’m really precious about my house as I’ve done an entire restoration on an old federation myself. The thing that annoys me more than anything is tradies that have lost the passion for their work, and as a result the quality and reliability goes out the door. Hence I do most myself. Was contemplating the second half of my deck as fixed roof , but loved the idea of opening roof, so made enquires. Matt came out and we had a great chat about Japanese gardens... oh and sorted out the design basics and the colours and quotes , good bloke. lance came out and did the check measure , good bloke, then came install time. Enter Mark and Dean - couldn’t Find 2 blokes that have more pride in what they do... for me it’s the little things they did to give a better result for me, the owner, that really showed they cared about what they did, fixed existing flashing, customised others to show more wood grain in my beams, thought through the pitch of the roof and how the different components would look best for me and my neighbours.. impressive. Great quality build, cleaned up every night and spotless on completion, and good blokes. Can’t praise enough to be honest. The only thing I would say is the wood grain finish can be deceptive when relying on the swatch colours. Matt and I matched the closest to my existing wooden posts but the resulting colour ends up, in the sun, lighter than expected, this isn’t a fault of the guys as I agreed to the same colour. I wanted wood grain finish on all the posts and beams , I wouldn’t have gone with this option if it wasn’t available and it looks great, it’s just lighter than expected when on large surface area and in the sun. Great job guys, highly recommend this team.

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David Scandol
recommends
June 17, 2020

Really happy with the product and all aspects of the process from design to installation.. great job

Rich
June 15, 2020

You guys have been great and I particularly want to call out how good Mark and Dean were in what they did.  Really impressive!

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Glen Curtis
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June 12, 2020

What an absolute pleasure of a Company to deal with ... from the opening quote with Jason & his patience with my many questions & a 2nd re-visit to clarify further some change in plans ... to Lance with the final measure & detailed explanation of how they were going to install my roof ... to Kerrie & Sharon in the Office with payments & updates on where my job was progressing in the queue ... even got to chat to Alex the owner who helped facilitate my job a bit quicker to have it completed for an important family get together ... & finally & not lastly to Dale & his assistant (good blokes) who installed the roof professionally arriving well before time every day & cleaning up all the leftovers at the end of the job ... look no further ... I can highly recommend this Company for your Louvred Opening Roof job !!

Glen
June 11, 2020

What an absolute pleasure of a Company to deal with ... from the opening quote with Jason and his patience with my many questions and a second re-visit to clarify further some change in plans... to Lance with the final measure & detailed explanation of how they were going to install my roof... to Kerrie & Sharon in the office with payments & updates on where my job was progressing in the queue... even got to chat to Alex the owner who helped facilitate my job a bit quicker to have it completed for an important family get together... and finally & not lastly to Dale & his assistant (good blokes) who installed the roof professionally arriving well before time every day & cleaning up all the leftovers at the end of the job ... look no further ... I can highly recommend this Company for your Louvred Opening Roof job!!

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LindatheGood
May 27, 2020

Great customer service!

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Matt Coates
April 22, 2020

This is a great company that goes above and beyond to make sure they deliver a fantastic product. They're the best I've ever dealt with and I've dealt with a few owning a landscape design and construction business. Highly recommend

Though the installation was delayed on account of the torrential rain the installation team of two (Tim & Carl) worked very efficiently and completed the job within 8 days. I was pleased with their professional approach and prompt support after installation.

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Tarun Mathur
March 24, 2020

Overall a good experience dealing with ORS team. Open roof at home looks and functions really good. Product quality and craftsmanship is exceptional.

Jeff
February 18, 2020

Thanks for the great job.  Carl and Tim were fantastic.

Lee
February 10, 2020

Louvres look great; guys who installed it were very good to deal with (as were Jason and Lance).

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Corey Linardos
January 29, 2020

The whole process from when i first called to when the tradesmen completed my opening roof was smooth, i highly recommend using these guys!

Ellen
November 8, 2019

I keep going onto the balcony purely to enjoy the new experience. Dale and Dara not only did an excellent job, they were very pleasant and trustworthy and it was all good fun as well as hard work.

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Scott Gresham
recommends
September 24, 2019

Many thanks to Greg, Sharon and the team at Opening Roof Specialists. Very professional and most helpful in getting our pergola up and working properly. Greatly appreciate your service & expertise. Cheers. Scott

Scott
September 6, 2019

Many thanks to Greg, Sharon and the team at Opening Roof Specialists. Very professional and most helpful in getting our pergola up and working properly. Greatly appreciate your service & expertise.

Peter
August 23, 2019

We had Opening Roof Specialists install a roof to replace a shade sail we had. We cannot speak highly enough regarding the way they went about the process, removing the sail and installing the roof. Mark was the main installer and he had a couple of on-site improvements that he made to make things fit in and work better. He could not have been more helpful.

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Peter Cookson
August 5, 2019

We had Opening Roof Specialists install a roof to replace a shade sail we had. We cannot speak too highly of the way they went about the process, removing the sail and installing the roof. Mark was the main installer and he had a couple of on-site improvements that he made to make things fit in and work better. He could not have been more helpful. We love the motorised blind too.

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Peter Cookson
recommends
August 5, 2019

We had Opening Roof Specialists install a roof to replace a shade sail we had. We cannot speak too highly of the way they went about the process, removing the sail and installing the roof. Mark was the main installer and he had a couple of on-site improvements that he made to make things fit in and work better. He could not have been more helpful.

Rebecca
July 21, 2019

Being home with a newborn and having the installation made me a little nervous but the boys were nothing but respectful and courteous! We will definitely be recommending you and the team to our friends and family and want to especially thank Dean and Tim for everything.

Greg
July 18, 2019

We would sincerely like to thank you for the wonderful job you have done for us. We discovered you at the Home Show and have been impressed with the professionalism every one of your employees has shown. Thank you to Jason (our original contact) and to Carl and Dara (the installers) who were wonderful and so informative. We will highly recommend your services to anyone looking to put in an opening roof.

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Julie Fehon
recommends
June 28, 2019

This is a quality company with a quality product. We are really enjoying the benefits of our opening roof. Highly recommended.

Lana
April 25, 2019

We are thrilled with our new opening roof. It was a pleasure having Carl working on the installation he has such a nice manner nothing was a problem.

Jeff
March 10, 2019

Darren and Carl were fantastic and please pass on my feedback to whomever is in charge there.

Julie
March 7, 2019

Please thank all involved for a fantastic product and quality build.  It will make a world of difference to our use of the NW facing back deck.  We are just sorry we didn't have it built years ago!  This is a quality company with a quality product. We are really enjoying the benefits of our opening roof. Highly recommended.

Vasko
March 1, 2019

Please pass on my many thanks to all involved that made my opening roof happen. So happy with the final product! Opening Roof Specialists is now on my recommendation list. I look forward to doing business with you in the near future again!!

Carol
January 25, 2019

It looks amazing! Please thank Dale for his work.