fbpx

Warranty, Maintenance & Support

Following the installation of your Eclipse Opening Roof and accessories the Opening Roof Specialists team are dedicated to giving you a positive experience. We are available to answer your questions, assist with maintenance and service any warranty claims that may arise. (02) 8708 1500Send an Email

Submit a customer support request

Please provide your contact details

Complete each field so a staff member can identify and contact you.


professional architect designer structural engineer team colleagues working office looking computer discussing building plan design project.
Opening Roof Specialists is Sydney's preferred installer of the Eclipse Opening Roof.
DecoWood woodgrain aluminium coatings.
Teleco
Opening Roof Specialists is an authorised fabricator of Ziptrak exterior blinds.
Heatstrip outdoor heaters logo.
Master Builders Association member.

Maintenance & Warranty Information

Confidence in a well-established market leader for support & maintenance

Opening roof near coastal area

Ongoing Support

Once your opening roof is built by our expert Installation team, it doesn’t end there. We have a dedicated service technician in our team who can visit your home and resolve any issues that may arise with your opening roof.

With 30+ years experience in designing and installing opening roof systems across greater Sydney, we are one of the market leaders. You can rely on our experience, knowledge and commitment to meeting our customers needs to ensure that you will be enjoying your opening roof system for many years to come. We are proud that we can still service the first opening roofs we built some 30 years ago. Our after sales support is our point of difference and you you can be assured that you’ll only ever deal with our expert team to respond to any questions you may have.

High quality opening roof materials

Maintenance

Your opening roof system requires very little maintenance.  A regular hose down and light scrub with a soft brush and soapy water is all that is needed to ensure the roof operates as it should.  We also advise that you open and close your roof and spray the pivot pins with Lanox® to ensure the louvres continue to operate smoothly and seamlessly.  You can refer to our full Warranty and Care Guide for any further information.  

Opening roof with LED down lights

Warranty

We believe in the quality of our product and service.  This confidence is passed onto our customers by offering a comprehensive and generous warranty.

  • 10-year warranty | Standard powder coat
  • 15-year warranty | Premium powder coat
  • 10-year warranty | Structure, louvres and pins
  • 5-year warranty | Linear actuator motor
|

The Eclipse Opening Roof actually changed our lives!

We spend more time outside as a family

The Eclipse Opening Roof is extremely practical for our family. It really doesn’t matter the time of year, day or night. The outdoor entertaining area is the heart of our home, where family and friends come together.

David from Balmain, June 2020

Really happy with the product and all aspects of the process from design to installation... great job.

Nicole from Dural, September 2020

It's refreshing to deal with a company that puts the customer first.  Everyone from the team in the office to the guys on-site, were fantastic to deal with.  The quality of work was excellent and they took time to discuss our options throughout the installation to ensure we had a space that was perfect for us.

Nicole from North Kellyville, December 2020

Very happy with my new opening roof.  Communication has been exceptional, office staff lovely, installers were professional and lovely.  Couldn't be happier.  Highly recommended.

Rich from Eastwood, June 2020

You guys have been great and I particularly want to call out how good Mark and Dean were in what they did.  Really impressive!

Andy from Burwood, August 2020

I would like to say a big thank you to you, Jason and Mark for the wonderful and amazing job you guys have done for my roof.  My girls are loving it and surely will enjoy the outdoor area more often than usual.

Antony from Caringbah South, November 2020

I'm very happy with the opening roof.  The entire process with ORS has been great.

Sue from Greenhills Beach, December 2020

Jason dropped past a couple of days ago with a lovely 'thank you' gift.  How very thoughtful and totally unexpected!  We are very happy with our opening roof, the job itself and the finished effect and will gladly recommend to friends.  Particular thanks to Jason, Lance and to Glen.

Tracy from Marrickville, December 2020

Please let the whole team from Jason to Lance, Grant and Mark know that I am very happy with the install.

Brenda from Asquith, December 2020

Having the roof installed is really the best Christmas present ever! A big thank you to the Installers for showing up promptly at 7am every morning, to Grant for sending me the good news that we were getting our roof before Christmas and to Matt for convincing me that your product was the best on the market.

Glen from Caringbah South, June 2020

What an absolute pleasure of a Company to deal with ... from the opening quote with Jason and his patience with my many questions and a second re-visit to clarify further some change in plans... to Lance with the final measure & detailed explanation of how they were going to install my roof... to Kerrie & Sharon in the office with payments & updates on where my job was progressing in the queue... even got to chat to Alex the owner who helped facilitate my job a bit quicker to have...